FAQ Topics

What is Self Storage?

What is Self Storage?

Self storage is an easy way to gain some extra space. Put simply it is your own storage unit within a facility where only you have access to your room. We will help you to choose the type and size of storage unit that suits your requirements. You choose the length of your stay and you can access your unit as often as you require within store opening hours.

Why use Self Storage?

There are a number of reasons to use self storage, whether for domestic or commercial use self storage facilities offer a flexible solution:

  • If you’re moving house and you need to temporarily store furniture
  • To 'de-clutter' whilst marketing your home to sell or to rent out
  • When you’re renovating your home and need to keep household possessions safe
  • If you’re relocating abroad and want to store your valuables during the move
  • Somewhere to put your belongings while you go off travelling
  • If you find that your hobby or sports equipment is taking over the house
  • When you just don’t have enough space at home anymore
  • For students who need to store their belongings outside of term-time


Many commercial companies use self storage to keep:

  • Archives and files freeing up precious space in the office
  • Seasonal and excess stock
  • Trade supplies and equipment
  • Exhibition and event equipment
  • Office furniture

What can I store?

You can store almost anything! However, UK Self Storage facilities operate under British law and as such it is illegal to store objects such as firearms, illegal substances (drugs, explosives, etc.), dangerous weapons or anything else that is illegal or that could be harmful to public health. We prohibit the storage of highly flammable items such as paints and fuels, and anything containing a lithium-ion battery with a rating of 160Wh or higher, including e-bikes, e-scooters and all other forms of electric vehicle. We also prohibit the storage of plants and foodstuffs which may attract insects or vermin. If in any doubt, please contact us before bringing your goods to any of our premises.




Self Storage Units

What size are the self storage units?

Unit sizes vary by location. Typical unit sizes vary from 25 square feet to 200 square feet or more. Obviously, you can rent two or more storage units if you have a large amount to store. Each location offers you the flexibility to move your belongings to larger or smaller units when required. Some of our branches offer lockers for when you only need to store a few items.

Can I move in today?

Subject to availability, you can move your belongings straight in to a storage unit. You just need to bring two forms of identification (one with your photo, such as a passport or driving licence, and one with your address, such as a recent utility bill), your debit card, and a padlock, if you have one. There will be some paperwork for you to complete. Please call us before travelling to make sure we have a suitable storage unit available for you.

Do I need my own padlock?

Yes. Your padlock is the first line of security for your goods in store, and ensures that only you have access to your storage unit. Padlocks are available to buy in each of our branches, but you are welcome to bring your own padlock with you when you move your goods into store.


Our Services

Do you offer a collection and delivery service?

Our staff will be happy to recommend local companies who can help you move your belongings. Please contact your nearest branch for details.

Where can I buy packing materials?

Each of our branches offers a selection of packing materials including boxes, tape and furniture covers. Padlocks are also available for purchase.

Visit the Box Shop page to view our full range of products.


Charges, Payment and Terms

How much does Self Storage cost?

The cost depends upon the location of your branch, the size of your storage unit and any special offers which may apply. Use this website to find out how much a unit might cost, or telephone us if you would like advice on unit sizes, availability and special offers.

Do I need to sign a contract?

You will be asked to sign a Licence Agreement before you move your goods into your storage unit. You will be provided with a copy of our terms and conditions, and our friendly and knowledgeable staff will be on hand to answer any queries you may have.

Do I have to pay a deposit?

We ask for a deposit equivalent to the cost of one month's storage, excluding VAT, to be made on a Debit Card. We will be happy to reserve a storage unit for up to 2 weeks for you once you have paid your deposit. Your deposit will be refunded direct to your bank account when you vacate your unit.

Do I have to reserve my storage unit before I move in?

You do not have to reserve a storage unit, although availability cannot be guaranteed if a unit is not reserved. We will be happy to reserve a unit for you for up to 2 weeks upon payment of a refundable deposit.

Do I have to insure my goods?

Insurance is a requirement of renting self storage space within the UK. If your existing insurance policy does not cover your goods whilst in store, we can provide insurance for you.

View a summary of Our Insurance Cover.

How do I pay for my storage unit?

We ask for your deposit to be paid on a Debit Card. Storage charges can be made by Direct Debit or Bank-to-Bank Transfer.

How often do I need to make a payment?

You will be invoiced once each calendar month, unlike many of our competitors who charge every 4 weeks. A 4-weekly payment cycle results in a different payment date each month, and also means that you will be invoiced 13 times in a year. Payment is due in advance, before the 1st of each month.

What is the minimum length of stay?

There is no minimum length of stay, but you will be charged for a minimum of 28 days.

What are the terms and conditions for your special offers?

50% off storage charges for new customers for an introductory period is available on selected units at selected locations and is dependent on availability. View new customer terms and conditions.


Special Offer 50% off for up to 8 weeks